Project Support Technician

Position overview

The Project Support Technician plays a key role in supporting the successful delivery of engineering and construction projects by assisting the Project Support Coordinator and Project Managers with project setup, document management, and administrative tasks. This position is responsible for organizing and maintaining project files, submitting deliverables, updating design documents, and tracking communications, ensuring that all project information is accurate, accessible, and aligned with client expectations.

This role requires a proactive and collaborative individual with strong organizational skills and a commitment to quality and efficiency. At JITECH, we promote a culture of teamwork, engagement, and open communication across all departments.

Key Responsibilities

• Project Setup and Configuration
  • Set up new project files, ensuring accurate organization.
  • Ensure all initial project information is organized and accessible to the technical team.
  • Assist with the collection and preparation of data required for project initiation and ongoing updates.
• Document Management and Control
  • Support document control for engineering projects, ensuring all documents are properly filed, tracked, and maintained.
  • File RFI responses, BFAs, payments, change orders, and purchase orders.
  • Keep project files updated in SharePoint, Bluebeam, and other relevant platforms.
  • Update drawings and ensure all revisions are documented and distributed appropriately.
  • Assist project managers in coordinating deliverables and maintaining alignment with client expectations.
  • Submit delivery packages to customers and document each delivery for recordkeeping.
  • Maintain accurate and updated logs.
  • Process reports for billing.
• External Communications
  • Ensure all customer requests are addressed and followed up thoroughly.
  • Ensure consistent and clear communication is maintained with customers throughout the project lifecycle.
  • Follow up with customers on missing information or outstanding requests, maintaining proactive communication.
  • Ensure quotes are prepared and sent to customers in a timely manner, following up as necessary.
  • Track and ensure that payments are received from customers, assisting with collection efforts when needed.
• Quality Management
  • Participate in the quality management program by supporting process improvements.

Qualifications

• Associate degree or higher in engineering, construction management, business administration, or a related field is preferred.
• At least 1–2 years of experience in project support, administrative, or document control roles; however entry-level candidates and recent graduates are also welcome to apply.
• Experience or familiarity with the construction, steel detailing, or engineering industries is considered an asset.

Key Competencies

• Proficiency in Microsoft Office tools.
• Strong organizational, time management, and attention-to-detail skills.
• Excellent English writing and communication abilities.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Demonstrated problem-solving skills and a commitment to process improvement.
• Ability to handle multiple priorities and meet deadlines.
• High level of integrity and professionalism when handling confidential project information.